Learn about the invoicing and payment options you can use on this site.Help for invoicing & payment
Find the latest times you can order for same day despatch.Help for delivery information
Upload your entire Bill of Materials in 3 easy steps, using element14 part numbers, manufacturer part numbers or product descriptions.Help for Parts List (BOM) Upload
Learn how to order quickly and efficiently using element14 part numbers.Help for quick buy
Learn how to save a shopping basket for later purchase.Help for saved shopping baskets
Learn how to schedule an order to be delivered on specific dates.Help for scheduled orders
- Try our live support 10:00am - 8:00pm (NZST), Monday - Friday
- Email customer service: firstname.lastname@example.org
- Call customer service: 0800 90 80 80, 10:00am - 8:00pm (NZST), Monday - Friday
Your order will be despatched on the same day if you meet the cut-off times specified below. These cut-off times are guaranteed Monday - Friday (excluding holidays) for orders shipped within Australia and New Zealand. Orders received on Saturday and Sunday will be shipped on the next business day.
New Zealand: 12pm
Although we strive for fast delivery of your orders, certain orders may take longer to despatch. These include, but are not limited to:
- Orders placed by an account which is under credit review
- Orders of goods not currently in stock
- Orders placed with a request for a future release date, or a consolidated shipment
- Orders with special packaging or handling requests
Note: Hazardous goods are sent by road freight and cannot be shipped by air or sent via Australia Post. There may be additional transit times and freight charges on hazardous goods.
Backorder allowed - We'll deliver in-stock items immediately and place any out-of-stock items on backorder. Items on backorder will be delivered as they become available. Therefore, your order may arrive in single or multiple deliveries.
Deliver order complete - If any items in your order are out of stock, we'll hold your order until all items become available. Your order will arrive in one delivery.
- a-z, A-Z, 0-9
- All punctuations and most special characters except ‘|’ & ‘\’ (Note: fields such as post codes, phone numbers etc. will not accept special characters)
- Bullet point for multi-byte characters
There are a few products, however, that we cannot discount because of franchise agreements with the manufacturer. The promotional price will not be applied to those products. You'll only see the standard price.
Discounts cannot be stacked. If you are receiving a promotional discount you will not get other discounts such as corporate service agreement or website specific discounts. Different discounts take precedence depending on your company's agreement with element14.