No Goods may be returned other than with prior agreement in writing of the Company. Prior to returning any Goods to the Company for any reason, the Customer must contact the Company to obtain a returns authorisation number ('RMA'). All Goods are returned at the Customer's risk and expense and should be undamaged by the Customer and in their original packaging. The Customer is responsible for returning Goods to the Company and for providing proof or delivery of such return. Appropriate precautions must be taken in respect of Goods classed as 'static sensitive'.
All Goods accepted for return should be returned for receipt by the Company within 14 days of delivery. The Customer returning the Goods need to clearly quote the Customer's account number, order number and RMA.
Any Goods returned as 'unwanted' or 'incorrectly ordered' may at the discretion of the Company be subject to a restocking fee of 17.5% of the invoice value of the Goods (subject to a minimum charge of NZD10).
The Company expressly reserves the right (without limiting its discretion under this Condition 11) to refuse the cancellation of any order for or return for credit of Goods supplied by the Company which are not in the Catalogue, are notified by the Company to be not-in-catalogue Goods, are sourced from Newark, consist of software or contain any hazardous substances referred to in the European Union's Directive number: 2002/95/EC relating to Restrictions of the Use of Certain Hazardous Substances in Electrical or Electronic Equipment. Consumable items are non-returnable.
Returning a Product
To obtain a Returns Authorisation Number, you can complete an online Request a Return Materials Authorisation form and a Returns Authorisation Number will be emailed to you within 24 hours, Monday-Friday. You can also contact us on 0800 90 80 80 or email firstname.lastname@example.org.
You'll need to provide the following information:
- Your element14 account number or CID number
- Your order reference number
- The part number(s) you are wanting to return
- The reason for returning the goods (including full detailed description if faulty)
It's always best to keep your tax invoice, docket or receipt as proof of purchase in case you need to make a return. We'll give you your refund in the same way that you paid with proof of purchase.