New to element14? Start here
2014/10/03
 
 

Privacy Policy and Terms of Use

 

This Privacy Statement applies to the activities of element14 Limited and its related bodies corporate ("element14"). element14 respects your right to privacy and unless you directly give us consent to do otherwise, we will only collect and use personal information collected in accordance with this Privacy Statement.
Privacy is a concern to most customers. element14 is acutely aware of, and sensitive to, the privacy concerns of our customers. We assure you that we do not collect personal information about you unless you provide it to us.

Use and disclosure

The main types of personal information we collect are:

  • your name; and
  • your contact details, such as email address, postal address, mobile number and telephone numbers.

We collect most of this information when:

  • you use or are registering to use our website;
  • you request and/or purchase our products or services;
  • you make inquiries and/or request information from us; and or
  • you submit information to us in an application form or provide information during face-to-face meetings, in email messages and/or during telephone conversations.

We collect and use this information solely for the following purposes:

  • providing you with our goods and/or services;
  • responding to your inquiries and/or requests for information;
  • improving our products, services and website;
  • authenticating your identity when you log into our website; and/or
  • such other purposes outlined in this Privacy Statement. 

If you do not provide us with such requested information, we may not be able to provide you with your requested goods or the full scope of our services. 
Be assured that we do not sell information about our customers or website visitors to third parties.
We will not use or disclose any personal information about you without your consent, unless:

  • required by law;
  • it is permitted by this Privacy Statement;
  • we believe it necessary to provide you with goods or services you have requested;
  • it is necessary to implement our terms of service;
  • to protect the rights, property or personal safety of another customer, any member of the public or element14; and/or
  • some or all of the assets and operations of the business are or may be transferred to another party by way of sale of some or all of element14's business.

If we collect or use personal information in ways other than as stated in this Privacy Statement, we will do so in accordance with the requirements of the Privacy Act.

Marketing

We may use personal information you have provided to us, including your email address, to advise you of new or updated products or services or special offers or promotions that you may be interested in.

If at any time, you do not wish to receive such information from us, you may ask us to remove your name from our list by emailing us at nz-feedback@element14.com or calling us on 0800 90 80 80 or choosing to "opt out" in the "Profile" section of our website (and if you change your mind, you can always reverse your decision later).  Alternatively, if we send you such information by email, you can use the unsubscribe function in the email to inform us that you do not wish to receive such information from us by email.

E-mails that confirm business transactions will, however, always be sent to you.

Transfers

From time to time, the activities described in or otherwise permitted by this Privacy Statement. require us to share your personal information with other organisations.  The types of situations in which element14 usually discloses personal information, and the types of organisation to which such disclosure is usually made, include disclosures to element14's service providers, security storage providers, website hosts, advisers and other entities with whom element14 has a business relationship, in the course of operating our website and business and in the course of delivering our goods and/or services.  Such disclosures may also involve transfers of your personal information overseas.  However, this does not change our commitment to keep your information secure.

Access

Upon request,  element14 will provide you with access to personal information we hold about you, except in the limited circumstances in which it is permitted for us to withhold this information.

If at any time you wish to change personal information that we hold about you because it is inaccurate, incomplete or out-of-date, please contact us by emailing us at  nz-feedback@element14.com and we will amend this information.

Questions and complaints

If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us at nz-feedback@element14.com.

Traffic Data

Each time a visitor comes to element14's site, information is collected including the domain name / IP address, referring URL, browser and platform, time of visit, pages visited and searches performed, if any. These statistics are used to help us improve the performance of our website.

Aggregated traffic data may be shared with potential advertisers, research firms, and business partners for demographic purposes. When used in this aggregated form no one will be able to identify or contact you.

Use of Cookies

A "cookie" is a piece of information that our website sends to your browser, which then stores this information on your system. A cookie allows our website to "remember" information about your preferences either until you exit your current browser window (if the cookie is temporary) or until you disable or delete the cookie. Many users prefer to use cookies to help them navigate a website as seamlessly as possible.

You should be aware that cookies contain no more information than you volunteer, and they are not able to "invade" your hard drive and return to the sender with personal or other information from your computer. If you choose not to accept a cookie, you will still be able to use our website.

Surveys

From time-to-time we may request information via surveys. Participation in these surveys is completely voluntary and you always have a choice whether or not to disclose this information. Survey information will be used to monitor or improve this website, and to improve our customer service and product offerings.

Security

element14 will endeavour to take all reasonable steps to keep secure any information which we hold about you and to keep this information accurate and up-to-date.
You can find out more about our security practices by accessing our Security Statement.

Future changes

Our business will continue to evolve as we introduce new services, products and features.  As a result, our policies may be reviewed and revised from time to time.  element14 reserves the right to change its Privacy Statement at any time.  We will post any updated versions of our Privacy Statement on our website.  The amended Privacy Statement will apply between us whether or not we have given you specific notice of any change.

Back to top