We stand behind our products at element14, and will gladly accept merchandise returns subject to the guidelines below. If you are not 100% happy with your purchase from element14, contact us within 14 days for a returns authorisation number. You will then need to return the product in its original packaging to The Returns Department, element14, 300 Richmond Road Grey Lynn Auckland 1021.
To obtain a returns authorisation number, you can complete an online Request a Return Materials Authorisation form and a return authorisation number will be emailed to you within 24 hours, Monday-Friday. You can also contact us on 1300 361 005 or email email@example.com.
You’ll need to provide the following information:
- Your element14 account number or CID number
- Your order reference number
- The part number(s) you are wanting to return
- The reason for returning the goods (including full detailed description if faulty)
Note: Any Goods returned after 14 days as “unwanted” or “incorrectly ordered” may be accepted at the discretion of element14 but will be subject to a restocking fee of 20% of the invoice value of the goods (subject to a minimum charge of $10).