New to element14? Start here
2014/11/24
 
 

Shipments

 

We offer a variety of shipping methods for your order. Once your order is shipped, we'll notify you via email, informing you of the tracking number so you always know where your order is. Below is a list of common shipping questions.

 

Choosing a Shipping Method

When will my order be shipped?
Do you have Saturday delivery?
What shipping methods are available?
What are my choices for backorder preferences?

International Shipping

Do you ship outside of Australia and New Zealand?

Special Handling and Charges

How much do you charge for shipping?
What should I do if product is damaged in shipment?

 

When will my order be shipped?

Your order will be despatched on the same day if you meet the cut-off times specified below. These cut-off times are guaranteed Monday - Friday (excluding holidays) for orders shipped within Australia and New Zealand. Orders received on Saturday and Sunday will be shipped on the next business day.

Australia: 6:00 PM (Sydney time)

New Zealand: 6:30 PM

Although we strive for fast delivery of your orders, certain orders may take longer to despatch. These include, but are not limited to:

-    Orders placed by an account which is under credit review 
-    Orders of goods not currently in stock 
-    Orders placed with a request for a future release date, or a consolidated shipment 
-    Orders with special packaging or handling requests
-    Some regional locations may experience an extended delivery service. Click here for a full list of the cities impacted.

 

Back to top

Do you have Saturday delivery?

No, not at this time.

Back to top

What shipping methods are available?

Express or Standard courier delivery is available; please contact our sales office to discuss options.

Back to top

What are my choices for backorder preferences?

For backorder preferences, you may choose from the following:

  • Backorder allowed - We'll ship in-stock items immediately and place any out-of-stock items on backorder. Backordered items will be shipped as they become available. Therefore, your order may arrive in single or multiple shipments.
  • Full Ship - Simply request for a full shipment in the special instruction field when you place your order online. Your order will arrive in one shipment.

Back to top

Do you ship outside of Australia and New Zealand?

No. We only ship to destinations within Australia and New Zealand.

Back to top

How much do you charge for shipping?

element14 offers free shipping for all orders placed via any channel over the value of $45.00.
Note: For orders under the value of $45.00 our packaging, handling and delivery charge for deliveries up to 20kg† by Express Courier is $14.95 (excluding GST).

†Any orders exceeding 20kg (which includes dimensional weight calculations) will be subject to additional freight charges and shipped via an off-peak service.

Express or Standard courier delivery is available; please contact our sales office to discuss options.

See Terms and Conditions for more information.

Back to top

What should I do if product is damaged in shipment?

Our merchandise is carefully packed for shipment by our distribution centres, or is pre-packaged by our suppliers in compliance with carrier requirements. However we realise that shipment damage may occur in spite of these precautions.

Please check all shipments when they are delivered for shortages or external signs of damage. If you find a problem, please contact our customer service department. If containers in your shipment appear damaged, you should immediately unpack them and inspect the contents. If there is damage, please contact our customer service department. Even if the containers in your shipment appear undamaged, you should still unpack and examine them as soon as possible. If you find concealed loss or damage, immediately contact our customer service department. Please do not dispose of any containers or packing material before any carrier inspection.

Back to top