How to Return a Product
If you are unsure if your product is returnable you may contact us:
Email customer service: nz-sales@element14.com
Call customer service: 0800 90 80 80, 10:00am - 8:00pm (NZST), Monday - Friday
To make life easy, we have a Returns Department located at our Head Office. Simply contact us within 30 days for a Returns Authorisation Number (RAN), and return the goods in their original packaging to The Returns Department, 300 Richmond Road Grey Lynn, Auckland 1021, New Zealand.
To obtain a Returns Authorisation Number, you can complete an online Request a Return Materials Authorisationform and a Returns Authorisation Number will be emailed to you within 24 hours, Monday-Friday. You can also contact us on 0800 90 80 80 or email nz-sales@element14.com.
You'll need to provide the following information:
- Your element14 account number or CID number
- Your order reference number
- The part number(s) you are wanting to return
- The reason for returning the goods (including full detailed description if faulty)
It's always best to keep your tax invoice, docket or receipt as proof of purchase in case you need to make a return. We'll give you your refund in the same way that you paid with proof of purchase.
Return Policy
No Goods may be returned other than with prior agreement in writing from the Company. Prior to returning any Goods to the Company for any reason, the Customer must contact the Company to obtain a returns authorisation number ('RMA'). All Goods are returned at the Customer's risk and expense and should be undamaged by the Customer and in their original packaging. The Customer is responsible for returning Goods to the Company and for providing proof or delivery of such return.
The Company operates a 30 days return policy. To be accepted for return on this basis, Goods should be returned for receipt by the Company within 30 days of invoice date. The Customer should return the Goods as directed once an RMA has been obtained , clearly quoting the return materials authorisation number (RMA), Customer's account number and order number on the outside of the package.
Goods that consist of software or are specially constructed or contain any of the hazardous substances referred to in Directive 2002/95/EC on the Restriction of the Use of Certain Hazardous Substances in Electrical or Electronic Equipment ('RoHS') may not be returned. Any Goods which are not in catalogue or are non-stock items may not be returned. Any static-sensitive Goods or moisture sensitive components (MSL) supplied in sealed packaging may not be returned if the blister or 'peel' packs in which they are supplied have been opened, tampered with or damaged.
Any Goods returned as 'unwanted' or 'incorrectly ordered' may at the discretion of the Company be subject to a restocking fee of 20% of the invoice value of the Goods (subject to a minimum charge of NZD10).
Returning a Product
To obtain a Returns Authorisation Number, you can complete an online Request a Return Materials Authorisation form and a Returns Authorisation Number will be emailed to you within 24 hours, Monday-Friday. You can also contact us on 0800 90 80 80 or email nz-sales@element14.com.
You'll need to provide the following information:
- Your element14 account number or CID number
- Your order reference number
- The part number(s) you are wanting to return
- The reason for returning the goods (including full detailed description if faulty)
It's always best to keep your tax invoice, docket or receipt as proof of purchase in case you need to make a return. We'll give you your refund in the same way that you paid with proof of purchase.