Order Status & Tracking
Find recent order status and tracking information in order status & tracking
If you are registered and logged in, you can view your order status and tracking information (once despatched) from My Account: Order Status & Tracking page.
You can also find the last 13 months of all your previous orders in the Order Status & Tracking, whether you placed the order on the web, by phone, or by another method.
NOTE: Order Status & Tracking may not show recently placed orders until business systems have finished processing. Some delivery methods may not offer tracking.
Viewing & Changing Orders
- Contact our Customer Service Team on 0800 90 80 80, 10:00am - 8:00pm (NZST), Monday - Friday
- Email our Customer Service Team: firstname.lastname@example.org
Please check all shipments when they are delivered for shortages or external signs of damage. If you find a problem, please contact our Customer Service Department. If containers in your shipment appear damaged, you should immediately unpack them and inspect the contents. If there is damage, please contact our customer service department. Even if the containers in your shipment appear undamaged, you should still unpack and examine them as soon as possible. If you find concealed loss or damage, immediately contact our customer service department on 0800 90 80 80. Please do not dispose of any containers or packing material before any carrier inspection..