Cancel an Order

Need to cancel an order? We pride ourselves on processing and sending customer orders fast. So once an order is placed, in most cases our fulfilment systems will have your items picked, packed and sent for delivery within minutes. This means you will need to call our customers support team on 0800 90 80 80 if you have placed an order that you wish to cancel. The exception to this is items that are on backorder and not marked as non-cancellable where there may be more time to cancel - in this case please email nz-sales@element14.com.

  • Email customer service: nz-sales@element14.com
  • Call customer service: 0800 90 80 80, 10:00am - 8:00pm (NZST), Monday - Friday

Viewing & Changing Orders

Q: Where is my order?
A: You can see your most recent orders on the Order Status & Tracking page. There may be times where an order just placed may not immediately appear until the order request has been fully processed by our business systems. If there is a problem with the order, you will generally be contacted by our customer support team.

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Q:Can I speak to someone about an order I have placed?
A:
  • Contact our Customer Service Team on 0800 90 80 80, 10:00am - 8:00pm (NZST), Monday - Friday
  • Email our Customer Service Team: nz-sales@element14.com
Q:How do I track my order?
A: Simply log in and go to the Order Status & Tracking section under My Account. The most recent order should be listed first. The tracking number (if available) will be displayed in the order tracking column. Note: some delivery methods may not provide tracking information.

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Q:What should I do if product is damaged in delivery?
A: Our merchandise is carefully packed for shipment by our distribution centres, or is pre-packaged by our suppliers in compliance with carrier requirements. However, we realise that shipment damage may occur in spite of these precautions.

Please check all shipments when they are delivered for shortages or external signs of damage. If you find a problem, please contact our Customer Service Department. If containers in your shipment appear damaged, you should immediately unpack them and inspect the contents. If there is damage, please contact our customer service department. Even if the containers in your shipment appear undamaged, you should still unpack and examine them as soon as possible. If you find concealed loss or damage, immediately contact our customer service department on 0800 90 80 80. Please do not dispose of any containers or packing material before any carrier inspection..
Q:Can I cancel an order?
A:Due to the efficiency of the Internet ordering process, it may not be possible to prevent the delivery of items once an order has been placed. You can request a return for eligible items by using our Return a Product Request Form.
Q:How do I get a copy of an invoice?
A: You can view and print invoices from the Order Status & Tracking page. If you need a paper copy to be sent, go to the request an invoice form and follow the instructions provided.

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Q:How do I expedite an order?
A:Due to the efficiency of the Internet ordering process, it may not be possible to expedite the delivery of items once an order has been placed. However, you may call our customer support at 0800 90 80 80, 10:00am - 8:00pm (NZST), Monday - Friday to see if the order can be expedited.