Cancel an Order
Need to cancel an order? We pride ourselves on processing and sending customer orders fast. So once an order is placed, in most cases our fulfilment systems will have your items picked, packed and sent for delivery within minutes. This means you will need to call our customers support team on 0800 90 80 80 if you have placed an order that you wish to cancel. The exception to this is items that are on backorder and not marked as non-cancellable where there may be more time to cancel - in this case please email firstname.lastname@example.org.
- Email customer service: email@example.com
- Call customer service: 0800 90 80 80, 10:00am - 8:00pm (NZST), Monday - Friday
Viewing & Changing Orders
- Contact our Customer Service Team on 0800 90 80 80, 10:00am - 8:00pm (NZST), Monday - Friday
- Email our Customer Service Team: firstname.lastname@example.org
Please check all shipments when they are delivered for shortages or external signs of damage. If you find a problem, please contact our Customer Service Department. If containers in your shipment appear damaged, you should immediately unpack them and inspect the contents. If there is damage, please contact our customer service department. Even if the containers in your shipment appear undamaged, you should still unpack and examine them as soon as possible. If you find concealed loss or damage, immediately contact our customer service department on 0800 90 80 80. Please do not dispose of any containers or packing material before any carrier inspection..