We make returning a product as easy as possible. Just follow the links below to learn about our Return Policy or request a return form.
*Receive your refund in normally 2 days, if return is submitted within 21 days of purchase
Returning a Product
To obtain a Returns Authorisation Number, you can complete an online Request a Return Materials Authorisation form and a Returns Authorisation Number will be emailed to you within 24 hours, Monday-Friday. You can also contact us on 0800 90 80 80 or email nz-sales@element14.com.
You'll need to provide the following information:
- Your element14 account number or CID number
- Your order reference number
- The part number(s) you are wanting to return
- The reason for returning the goods (including full detailed description if faulty)
It's always best to keep your tax invoice, docket or receipt as proof of purchase in case you need to make a return. We'll give you your refund in the same way that you paid with proof of purchase.
Related Links
Order Management
Product Information & Support
How can we help you?
Customer Service: +0800 90 80 80
Product Technical Support: +0800 90 80 83 11:00AM to 8:00PM (NZDT/NZST), Monday - Friday