Return Policy

The company enforces a 30-day return policy. Customers must return goods within 30 days of receiving them. For a 30-day period, the date of receipt will serve as the point of reference.

The customer:

is responsible for returning goods to the supplying UK distribution centre and providing proof of delivery or return.
must return the goods undamaged and in their original packaging.
covers the risks and expenses of returning the goods.
the reason for returning the goods (including full detailed description if faulty).

Before returning any goods to the company, the customer must obtain an RMA (return material authorisation) number. No goods can be returned without the RMA number.

Get your RMA number here.

After getting an RMA number, the customer should return the goods as instructed.

The package's exterior should clearly display the following:

RMA number
customer's account number
order number

Please note that the following are non-returnable products:

Any software, specially sourced products, or items that contain hazardous substances referred to in Directive 2002/95/EC on the Restriction of the Use of Certain Hazardous Substances in Electrical or Electronic Equipment (RoHS).
Any goods that are not listed in the catalogue or non-stocked items.
Any items listed as non-cancellable/non-returnable (NCNR).
Once opened, MSP (moisture-sensitive products) will not be eligible for credit or return unless opened under controlled conditions.
Products with DLC (date and lock codes) have either lost their picking label or are no longer in their original manufacturer's packaging.
Products received for more than 30 days.

element14 has the discretion to accept any non-returnable goods. If the company accepts the return of non-returnable goods, it will be subject to a restocking fee of 20% of the original invoice value of the goods.

For further enquiries, you may contact us at:

Email: nz-sales@element14.com Call: 0800 90 80 80, 11:00AM to 8:00PM (NZDT/NZST), Monday - Friday

Chat: 24/5 online live chat